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Tracking the evolution of the modern retail organization
At Shop.org’s First Look event during Retail’s BIG Show, Executive Director Vicki Cantrell moderated a panel of e-commerce executives from Belk, Charming Shoppes and REI to discuss challenges and...
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Five ways small businesses should start out on Twitter
“To tweet or not to tweet?” It’s a question small, mid-sized and global companies are answering every day. Next to the in-store experience, Twitter has become as close to a real-time conduit for...
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How targeting online Easter shoppers via mobile devices can yield sales,...
For winter-weary consumers, Easter signals a return to warmer weather (we hope!) as well as a chance to get out and celebrate a bit. According NRF’s 2013 Easter consumer spending survey conducted by...
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Making the case for international e-commerce: Five tips for going global
E-commerce markets in South America, Europe and the United Kingdom can range from “emerging” in some areas to just as developed as the United States in others. Each has distinctive catalysts and...
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A ‘new face’ for Shop.org’s Board Nominations
We have our own sort of March Madness underway here at Shop.org. We’ve made a strategic decision to move up the annual nomination process for Shop.org’s Board of Directors to the spring each year. This...
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How retailers should prioritize the demand for same-day delivery
Members tell me they like being part of the Shop.org community for many reasons: our community spirit, networking, events, research, and thought leadership, just to name a few. My team and I are...
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How organizational structures are changing – and which questions to ask in...
In any industry – and especially in retail – evolution comes with the territory. More often than not it’s a visible change, something customers can tangibly see or feel. But as Shop.org’s March webinar...
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Why Facebook, Sur La Table and Abercrombie & Fitch love serving on the...
For the past five years I have had the pleasure of working directly with dozens of members of the Shop.org Board, many of whom represent some of the finest minds in digital retail. This past year we...
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Fresh approaches to fundamental issues in retail
Compete on something other than price? Harness word-of-mouth to increase conversion and organic search traffic? Integrate your print catalog more directly into your digital commerce strategy? If you...
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Just the facts: Five things to know about the Marketplace Fairness Act
If you work in digital retail, you’ve almost certainly heard about the Marketplace Fairness Act by now. But you might not know all the details. To help make sure Shop.org members are informed, we have...
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Shop.org’s snapshot of the rise in tablet adoption
U.S. online retail sales for the first quarter of 2013 topped $50.2 billion, according to comScore, reflecting a 13 percent year-over-year growth. But one of the more interesting statistics was that...
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Are you seeing eye- to-eye with your customers?
Many who work so hard to make their websites attractive, intuitive and conversion-friendly don’t know for sure if their work is paying off. Why? Because they haven’t tested it with their customers. As...
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Get to know the 2013 Shop.org Board associate member candidates
The digital industry once again delivered top notch candidates to this year’s Shop.org Board of Directors election, and I am thrilled to introduce them to our community. The eight associate member...
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Introducing the Shop.org Planning Guide for Father’s Day, Back to School and...
We’re already a quarter of the way through the year, which means Father’s Day, Back to School and Back to College shopping seasons are upon us. And on that note, we’re excited to release the new “2013...
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Get to know the 2013 Shop.org Board retail member candidates
Earlier this week, I had the pleasure of introducing the eight associate candidates vying for four seats on the Shop.org Board. But those aren’t the only nominees competing for a seat on digital...
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Infographic: How does same-day fulfillment work?
Same-day fulfillment continues to capture the attention of retailers, whether direct delivery to the customer or in-store pickup. Last month’s Shop.org Think Tank article, “Same-Day Delivery: Should It...
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Talking with…WiderFunnel Marketing Optimization co-founder and CEO Chris Goward
Optimizing usability and developing an innovative retail site design are two big elements online marketing and merchandising teams spend much of their waking hours thinking about. This thinking comes...
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Talking with…Monetate CEO David Brussin about his Washington Leadership...
When retailers took over Capitol Hill earlier this month for NRF’s annual Washington Leadership Conference, members of the technology community were part of the mix during meetings with members of the...
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The Container Store’s cross-channel model: A case study
This year, Shop.org has been at the forefront of discussions about one of the retail’s industry’s most pressing issues: organizational structure. Alongside partners in the industry, we’ve focused on...
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Five tips for converting the last-minute Father’s Day shopper
Last year, almost half of consumers shopping online for the winter holidays finished in the last two weeks of December. With Father’s Day just days away, my guess is that this may not be so different,...
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