Imagine you’re a retail CEO. What’s your greatest challenge at work these days? To be fair, it’s likely many things. Still, our sense is that the strongest mandate from our industry (and perhaps also shareholders) is probably how to make a wholesale change that turns the organization into one that truly thinks, acts and speaks “omnichannel.”
As part of the “Organizational Structure for the Future of Retail” research, Shop.org has released its third case...
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